Removal Van Docklands Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Docklands provides removal and related services. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Removal Van Docklands, the provider of removal and related services.
1.2 Client means the individual, business or organisation that books or receives services from the Company.
1.3 Services means any removal, packing, loading, unloading, transportation, storage, clearance, waste removal or ancillary services provided by the Company.
1.4 Premises means any property, building, flat, office, storage location, or access way where the Services are carried out or which must be accessed to perform the Services.
1.5 Goods means all items, belongings, furniture, equipment and materials handled, packed, loaded, transported, stored, or otherwise dealt with by the Company in the course of providing the Services.
1.6 Contract means the agreement between the Company and the Client for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking issued by the Company.
2. Service Area
2.1 The Company primarily operates in Docklands and surrounding London districts, while also serving other locations as agreed at the time of booking.
2.2 Travel times, charges and availability may vary depending on the collection and delivery points, access, parking restrictions, and local regulations. Any additional charges will be explained to the Client as far as reasonably possible before the Services commence.
3. Booking Process
3.1 Bookings may be made by the Client through the Company's designated booking channels as communicated on its official materials. The Client is responsible for providing complete and accurate information when requesting a quotation or placing a booking.
3.2 Quotations are based on the information supplied by the Client, including but not limited to the addresses involved, the nature and quantity of Goods, access conditions, parking arrangements, and any special handling requirements.
3.3 The Company reserves the right to revise or withdraw a quotation if the information provided by the Client is incomplete, inaccurate, or materially changed before the Services commence.
3.4 A booking is only confirmed when the Company issues a confirmation of booking and, where required, receives any applicable deposit or pre-payment. Until such confirmation is issued, any proposed date or time remains provisional.
3.5 The Client must inform the Company as soon as possible of any changes to the booking, including but not limited to the date, time, addresses, access details, or volume of Goods. Changes are subject to availability and may incur additional charges.
4. Access, Parking and Client Responsibilities
4.1 The Client must ensure that the Company's vehicles and staff have safe and reasonable access to the Premises at both collection and delivery points. This includes arranging any parking permissions, permits, or dispensations required to lawfully park and carry out the Services.
4.2 The Client is responsible for any fines, penalties, or parking charges incurred where suitable parking has not been arranged or where the Client has requested the Company to park in an area with known restrictions.
4.3 The Client must ensure that the Premises are safe for work to be carried out, including safe stairways, adequate lighting, and clear access routes. The Company may refuse to proceed or may suspend the Services if conditions are unsafe, and additional charges may apply.
4.4 The Client must be present or represented by an authorised person at the Premises during the Services to provide access, instructions, and confirmation of completion, unless otherwise agreed in writing.
5. Payments and Charges
5.1 The Client agrees to pay the charges set out in the quotation or as otherwise agreed in writing with the Company. Charges may be based on hourly rates, fixed prices, distance, volume, or a combination of these.
5.2 Unless otherwise agreed, payment is due on or before completion of the Services. The Company may require a deposit or full pre-payment to secure a booking.
5.3 If the Services are extended beyond the period estimated in the quotation due to factors outside the Company's control, including but not limited to additional Goods, delays caused by the Client, waiting time caused by keys or paperwork, or restricted access, the Company may charge additional fees at the prevailing rates.
5.4 All amounts are payable in the currency specified on the quotation or invoice. The Client is responsible for any bank or transaction charges applied by their payment provider.
5.5 If the Client fails to make payment when due, the Company reserves the right to charge interest on overdue amounts, to withhold delivery of Goods, or to suspend or cancel any further Services until payment is received in full.
6. Cancellations and Amendments
6.1 The Client may cancel or reschedule a booking by giving notice to the Company as early as possible. Cancellation charges may apply depending on the notice period.
6.2 If the Client cancels more than a specified period before the scheduled start time, any deposit paid may be refundable or transferable at the Company's discretion. For cancellations at shorter notice, part or all of the charges may remain payable.
6.3 If the Client is not present, fails to provide access, or is otherwise not ready for the Services to commence at the agreed time, this may be treated as a late cancellation, and charges may apply as if the booking had proceeded.
6.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, accidents, or compliance with legal or safety requirements. In such cases the Company will aim to offer an alternative date or a refund for any Services not provided, but will not be liable for any consequential losses.
7. Client Obligations Regarding Goods
7.1 The Client must ensure that all Goods are properly packed, secured and prepared for removal unless the Company has specifically agreed to provide packing services.
7.2 The Client must ensure that all appliances are disconnected, defrosted, drained and made safe before removal, unless otherwise agreed.
7.3 The Client must not include in the Goods any items that are hazardous, explosive, illegal, perishable, or otherwise unsuitable for transport or storage, including but not limited to gas bottles, flammable liquids, firearms, live animals, or controlled substances.
7.4 The Client must clearly inform the Company in advance of any particularly fragile, high-value, or unusual items requiring special care. The Company may refuse to handle such items or may apply additional conditions and charges.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Company's liability is subject to the limitations set out in this section.
8.2 The Company will not be liable for loss or damage arising from:
a) inadequate or improper packing by the Client when packing services are not provided by the Company
b) normal wear and tear, scratching, scuffing, or minor cosmetic damage inherent in moving Goods
d) inherent defects in the Goods, including faulty construction, weak materials, or pre-existing damage
e) acts or omissions of the Client or any third party present at the Premises
f) delays caused by traffic, road closures, local restrictions or events beyond the Company's control.
8.3 The Company's total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable sum proportionate to the value of the affected item, subject to any limits communicated by the Company before the Services commence.
8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress arising from delay, loss, or damage.
8.5 Any claim for loss or damage to Goods must be notified to the Company in writing as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Client should provide evidence, including photographs and descriptions, to assist the Company in assessing the claim.
8.6 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, or any liability which cannot lawfully be limited or excluded.
9. Timekeeping and Delays
9.1 The Company will make reasonable efforts to arrive at the agreed time and to complete the Services within the estimated period. However, any times indicated are estimates only and do not form part of a guarantee.
9.2 The Company shall not be liable for delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to traffic congestion, accidents, adverse weather, mechanical breakdown, industrial action, or legal restrictions.
9.3 If the Company expects to be significantly delayed, it will make reasonable efforts to inform the Client and, where possible, to rearrange the Services.
10. Waste Removal and Environmental Compliance
10.1 Where the Services include removal or disposal of unwanted items, the Company will handle such items in accordance with applicable waste management regulations and environmental legislation.
10.2 The Company will only remove waste or unwanted items that it is lawfully permitted to transport and dispose of. Certain materials, including hazardous or controlled waste, may be refused or may require specialist services at additional cost.
10.3 The Client must accurately describe any items to be disposed of and must not present items as ordinary household or office waste if they require special handling under relevant regulations.
10.4 The Company may choose suitable licensed facilities for reuse, recycling, or disposal of waste items. The Client consents to the Company making such arrangements on their behalf for the purpose of fulfilling the Services.
10.5 The Client is responsible for any penalties, charges or legal consequences arising from the concealment or misrepresentation of waste items provided to the Company for removal.
11. Insurance
11.1 The Company maintains appropriate insurance cover in connection with the provision of its Services. Details may be made available to the Client upon request.
11.2 The Client is encouraged to maintain their own insurance for Goods, especially high-value items, and to check that such insurance covers removal and transit.
12. Complaints and Dispute Resolution
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Client agrees to cooperate with the Company's investigations and to provide relevant information.
12.3 If a dispute cannot be resolved between the parties through informal discussions, either party may pursue their rights through the courts as permitted by the governing law set out in these Terms and Conditions.
13. Data Protection and Privacy
13.1 The Company will process personal information provided by the Client in accordance with applicable data protection laws. Such information will be used for the purposes of providing Services, administering bookings, processing payments, and complying with legal obligations.
13.2 The Company will take reasonable steps to secure personal data against unauthorised access, loss, or misuse. The Client is responsible for ensuring that any personal information they provide is accurate and up to date.
14. Variation of Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless a later version is expressly agreed in writing.
14.2 Any changes to the Contract requested by the Client must be agreed in writing by the Company to be effective.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Contract formed under them, are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. Severability
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any quotation, confirmation of booking, or other written agreement provided by the Company, constitute the entire agreement between the parties and supersede any prior understandings, representations, or agreements, whether written or oral, relating to the subject matter.
17.2 The Client acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Company that is not set out in the Contract.
By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
